Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at modhouse.click, use our mobile application, place orders, participate in our loyalty programs, or otherwise interact with our services (collectively, the "Services"). Please read this Privacy Policy carefully before using our Services.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our Services.

We are committed to protecting your privacy and handling your personal information in an open and transparent manner in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

1. About Us

Mod Pizza operates through the domain modhouse.click and provides food ordering, delivery, and related services to customers across the United States. Our contact details are as follows:

For any privacy-related inquiries, requests, or concerns, please use the contact information provided in Section 14 of this Privacy Policy.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our Services. The categories of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (for age verification and loyalty program purposes)
• Username and password (encrypted)
• Profile photo (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase through our Services, we collect payment-related information, including:

• Credit or debit card number (processed securely through third-party payment processors)
• Billing address
• Transaction history and order details
• Gift card balances and usage

Please note that we do not store full payment card numbers on our servers. All payment card data is processed and stored by PCI-DSS compliant third-party payment processors.

2.3 Order and Dietary Information

As a food service business, we collect information related to your food orders, including:

• Food preferences and dietary restrictions (if voluntarily provided)
• Order history and frequency
• Customization preferences
• Delivery instructions and special requests
• Favorite menu items and saved orders

2.4 Device and Technical Information

When you access our website or mobile application, we automatically collect certain technical information about your device and how you interact with our Services, including:

• IP address
• Browser type and version
• Operating system and version
• Device type, model, and unique device identifiers
• Mobile network information
• Time zone settings
• Screen resolution
• Cookie identifiers and similar tracking technologies

2.5 Usage and Behavioral Data

We collect information about how you use our Services, including:

• Pages visited and time spent on each page
• Links clicked and features used
• Search queries entered on our platform
• Referral URLs (the page you visited before arriving at our website)
• Cart abandonment data
• App navigation patterns
• Crash reports and error logs

2.6 Location Information

We may collect location information to help you find nearby restaurant locations, facilitate delivery, and provide location-relevant offers:

• Precise GPS location (with your explicit consent through your device settings)
• Approximate location derived from your IP address
• Location information provided during checkout for delivery purposes

2.7 Communications and Feedback

We collect information when you communicate with us, including:

• Customer service inquiries and correspondence
• Survey responses and feedback submissions
• Reviews and ratings you provide
• Social media interactions with our accounts
• Contest or promotion entries

2.8 Information from Third Parties

We may also receive information about you from third parties, including:

• Social media platforms when you log in or connect your account using social login features
• Third-party delivery platforms (such as DoorDash, Uber Eats, or Grubhub)
• Analytics providers and advertising partners
• Fraud prevention services
• Publicly available databases

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and loyalty program membership
• Processing payments and preventing fraudulent transactions
• Coordinating delivery services and tracking order status
• Providing customer support and responding to inquiries
• Sending order confirmations, receipts, and delivery notifications

3.2 Personalization and User Experience

• Personalizing your experience based on your preferences and order history
• Remembering your favorite orders and customization preferences
• Recommending menu items tailored to your tastes
• Displaying relevant restaurant locations near you

3.3 Marketing and Promotional Communications

• Sending promotional emails, offers, and newsletters (with your consent where required)
• Displaying targeted advertisements on our platforms and third-party websites
• Notifying you about new menu items, seasonal specials, and limited-time offers
• Administering contests, sweepstakes, and promotional programs
• Sending SMS or push notifications (where you have opted in)

3.4 Analytics and Business Improvement

• Analyzing usage patterns to improve our website, app, and services
• Conducting market research and customer satisfaction studies
• Monitoring and improving the performance of our platforms
• Generating aggregate, anonymized reports for internal business purposes
• Testing new features and service enhancements

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of our customers, employees, and the public
• Detecting, investigating, and preventing fraudulent or illegal activities

4. How We Share Your Information

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors: To securely process your transactions
• Delivery partners: To fulfill delivery orders
• Cloud hosting providers: To store and process data securely
• Email and SMS marketing platforms: To send you communications
• Analytics providers: Such as Google Analytics, to understand website usage
• Customer support platforms: To manage support tickets and communications
• Fraud prevention services: To protect against unauthorized transactions

All service providers are contractually required to protect your information and use it only for the purposes we specify.

4.2 Advertising and Marketing Partners

With your consent where required, we may share certain data with advertising partners to deliver relevant advertisements. This may include sharing hashed email addresses or cookie identifiers with platforms such as Google, Meta, or other digital advertising networks.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or enforceable government request
• Enforce our Terms of Service or protect our legal rights
• Protect the rights, property, or personal safety of Mod Pizza, our customers, or the public
• Detect, prevent, or address fraud, security, or technical issues

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our business assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.5 With Your Consent

We may share your personal information with other third parties when you have provided explicit consent for us to do so.

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our Services. These technologies help us provide a better user experience, analyze website traffic, and deliver relevant advertisements.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website (e.g., shopping cart, login sessions)
• Performance and Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing and Advertising Cookies: Used to deliver targeted advertisements relevant to your interests

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set your browser to notify you when new cookies are received. Please note that disabling certain cookies may affect the functionality of our Services.

For California residents, please note that the use of certain advertising cookies may constitute a "sale" or "sharing" of personal information under the CCPA/CPRA. You have the right to opt out of such sharing. Please see the "Your Privacy Rights" section below.

For detailed information about the cookies we use and your options for managing them, please review our full Cookie Policy.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures

• Encryption: We use SSL/TLS encryption for all data transmitted between your device and our servers. Payment card data is encrypted and processed by PCI-DSS compliant processors.
• Access Controls: We restrict access to personal information to authorized employees and contractors who need it to perform their job functions.
• Password Security: User passwords are stored using industry-standard hashing algorithms.
• Regular Security Assessments: We conduct periodic security reviews and vulnerability testing.
• Incident Response: We maintain a data breach response plan and will notify affected users as required by applicable law.
• Employee Training: Our staff receives regular training on data privacy and security best practices.

6.2 Limitations

While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you should take steps to protect your account credentials, including using a strong, unique password and not sharing your login information.

If you believe your account has been compromised or you suspect unauthorized access, please contact us immediately at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.

8. Your Privacy Rights

Depending on your state of residence, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States law.

8.1 Rights for All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

8.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what categories and specific pieces of personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information. To exercise this right, click "Do Not Sell or Share My Personal Information" link on our website or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to necessary business purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a different level of service because you exercised your privacy rights.
• Authorized Agent: You may designate an authorized agent to submit a request on your behalf. We may require verification of the agent's authorization.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, you may:

• Email us at: [email protected] with the subject line "Privacy Rights Request"
• Visit our website at: modhouse.click and use the privacy request form

We will respond to verifiable consumer requests within 45 days of receipt. We may extend this period by an additional 45 days when necessary, and we will notify you of any such extension within the initial 45-day period. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

To protect your privacy and security, we may need to verify your identity before processing your request. Verification may involve confirming information associated with your account or providing additional documentation.

9. Children's Privacy

We do not knowingly collect, use, or disclose personal information from children under the age of 18. Our Services are intended for adults only, and we do not market our Services to minors.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our systems.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We encourage parents and guardians to monitor their children's online activities and to help enforce this Privacy Policy by instructing their children never to provide personal information through our Services without parental permission.

10. International Data Transfers

Mod Pizza is based in the United States, and our Services are primarily intended for users within the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

If you are located outside the United States, the data protection and privacy laws in the United States may differ from those in your country. By using our Services, you consent to the transfer of your information to the United States and the use and disclosure of information about you as described in this Privacy Policy.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and that transfers comply with applicable law. We may rely on:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing the data protection framework of the destination country
• Other legally recognized transfer mechanisms

11. Third-Party Websites and Links

Our website and communications may contain links to third-party websites, applications, or services that are not operated by us, including social media platforms, delivery partner websites, and payment processing pages. This Privacy Policy does not apply to those third-party services.

We are not responsible for the privacy practices or the content of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices.

Third-party services we commonly link to or integrate with include, but are not limited to:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Third-party food delivery platforms
• Google Maps (for restaurant location services)
• Payment gateways

12. Your Marketing Preferences and Opt-Out Options

We respect your right to control how your personal information is used for marketing purposes.

12.1 Email Marketing

If you have opted in to receive marketing emails from us, you may unsubscribe at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Updating your communication preferences in your account settings
• Contacting us at [email protected]

Please note that even if you opt out of marketing emails, you will continue to receive transactional emails related to your orders and account.

12.2 SMS and Push Notifications

If you have opted in to receive SMS messages or push notifications, you may opt out at any time by:

• Replying "STOP" to any SMS message from us
• Adjusting notification settings in your mobile device settings
• Updating your preferences in the app settings

12.3 Interest-Based Advertising

You may opt out of interest-based advertising by:

• Visiting the Digital Advertising Alliance opt-out page at optout.aboutads.info
• Visiting the Network Advertising Initiative opt-out page at optout.networkadvertising.org
• Adjusting your ad personalization settings in Google and other advertising platforms

13. Federal Trade Commission (FTC) Compliance

We are committed to complying with the Federal Trade Commission Act (FTC Act) and the FTC's guidelines and regulations regarding consumer privacy and data protection. This includes adhering to the FTC's standards for unfair or deceptive acts or practices in commerce.

Our privacy practices are designed to be clear, transparent, and consistent with what we disclose in this Privacy Policy. We do not engage in deceptive data collection or use practices, and we take reasonable steps to ensure the security and integrity of the personal information we collect.

If you believe we have engaged in any unfair or deceptive practices regarding your personal information, you may file a complaint with the FTC at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

14. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so we can address your concerns directly.

14.1 Contact Us

For all privacy-related inquiries, requests, or complaints, please contact our privacy team:

We will acknowledge your complaint within 5 business days and aim to resolve all privacy-related complaints within 30 days.

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, or if you believe we are not handling your personal information in accordance with applicable law, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC):
  Website: www.ftc.gov
  Report Fraud: reportfraud.ftc.gov
  Phone: 1-877-FTC-HELP (1-877-382-4357)
• California Residents — California Privacy Protection Agency (CPPA):
  Website: cppa.ca.gov
  Email: [email protected]
• California Residents — California Attorney General:
  Website: oag.ca.gov/privacy

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at modhouse.click
• Where required by law or where we consider it appropriate, notify you via email or through a prominent notice on our website or application

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If you disagree with any changes to this Privacy Policy, you should discontinue your use of our Services and may request deletion of your personal information as described in Section 8 of this Policy.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States and applicable state laws, without regard to conflict of law principles. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of the United States.

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are committed to working with you to achieve a fair and prompt resolution of any privacy concerns you may have.

This Privacy Policy was last reviewed and updated on June 24, 2026.